Your productivity partner, always at your service

Before diving into freelancing, I spent more than 10 years in the dynamic realm of the ​Business Process Outsourcing (BPO) industry here in the Philippines. My journey there was ​multifaceted, starting in Technical Account Management and gradually transitioning into ​customer support, sales, and even the specialized domain of airline business operations. ​These experiences honed my adaptability, problem-solving skills, and the ability to thrive in ​fast-paced environments.

Proficiency is my mantra. I take pride in my ability to craft insightful reports and compelling ​presentations, effectively manage email communications and calendars, and leverage tools ​like Google Suite, Microsoft Office, and project management platforms such as Notion to ​streamline workflows and enhance productivity.

My journey has also led me into the realm of talent acquisition and networking. I've navigated ​platforms like Upwork and LinkedIn, handling job listings and forging valuable connections ​within the freelancing community. Additionally, my experience extends to managing social ​media accounts, leveraging them as powerful tools for brand promotion and engagement.

In every endeavor, my aim is simple: to deliver excellence and exceed expectations. Whether ​it's collaborating on a project, tackling a new challenge, or exploring innovative solutions, I'm ​committed to driving meaningful outcomes and fostering lasting partnerships.

Thank you for taking the time to learn a bit about me. I'm excited about the opportunity to ​connect and explore potential collaborations. Let's bring our visions to life, together.

Welcome to my portfolio! My name is Jo, and I'm thrilled to ​share a bit about myself with you.

My journey into freelancing began about three years ago, ​coinciding with a significant milestone in my life - getting ​married. However, it wasn't until this past year that I fully ​immersed myself in the freelancing world, fueled by the ​newfound joy and responsibility of motherhood. Balancing ​these roles has been an enriching experience that has shaped ​my professional approach and commitment to excellence.

PART-TIME EXECUTIVE ASSISTANT

⎼ NOVEMBER 2023 - July 2024

CEO owns business in Golf Industry

PART-TIME REAL ESTATE DATA ​ENTRY & RESEARCHER

⎼ JUNE 2021 - december 2021

Cronin RESEARCH TEAM

⎼ Manages CEO’s Calendar and Inbox. Responds to ​email on behalf of the CEO when necessary

⎼ Create process documents, reports & presentations.

⎼ Maintain client and prospect databases.

⎼ Create Email Outreach through Klaviyo, LinkedIn ​Sales Navigator, LinkedIn Helper

⎼ Create knowledge article

⎼ Organize Files in gdrive & Dropbox

⎼ Basic Recruiting - posts job in LinkedIn, Craiglist, & ​Upwork. Shortlisted Applicants

⎼ Design Product through Canva

⎼ Manage Facebook Messages

⎼ Conducted online research

⎼ Managed Google Worksheets

⎼ Reviewed lead generation specialist's previous work.

PART-TIME VIRTUAL ​ADMINISTRATIVE & MARKETING ​ASSOCIATE

⎼ JUNE 2021 - november 2021

ISN EXPO

⎼ Conducted cold emailing to universities using MS ​Outlook

⎼ Managed Active Campaign

⎼ Provided Daily Reports using Excel

Team Lead - Airline

⎼ cONCENTRIX, mAY 2022 - APRIL 2023

⎼ Supervises work-from-home agent who is ​taking airline call type

⎼ Monitors Daily Performance through PowerBI

⎼ Delegates back office tasks to our support

⎼ Responsible in making sure KPIs are met

⎼ Attends client meetings and calibration

Project Control Services - Team Lead

⎼ ACCENTURE, SEPTEMBER 2021 - JANUARY 2022

⎼ Supervised the back-office team and coordinated with ​the support team.

⎼ Reviewed and Assessed Report (Weekly/Monthly) ​before sending it to the client.

⎼ Created Weekly/Monthly Business Deck.

⎼ Reviewed, Modified, and Created Processing Learning ​Materials.

Sr. Associate manager

⎼ SUTHERLAND, SEPTEMBER 2015 - MAY 2021

Associate manager

⎼ SUTHERLAND, APRIL 2013 - SEPTEMBER 2015

IT Helpdesk - Subject Matter Expert

⎼ SUTHERLAND, DECEMBER 2010 - APRIL 2013

⎼ Oversaw administrative functions, ensuring adherence to ​policies and house rules.

⎼ Managed agent schedules, participated in recruitment, ​and conducted team meetings.

⎼ Ensured group achievement of Service Level Agreements ​(SLAs) and provided regular feedback on performance.

⎼ Conducted quality monitoring and coaching sessions.

⎼ Tracked downtime and contributed to performance ​improvement projects.

⎼ Took escalation calls and answered emails.

⎼ Prioritized and managed open ticket incidents.

⎼ Guided staff/clients through actions to set up systems ​or resolve issues, either face-to-face or over the phone.

⎼ Performed extensive troubleshooting, including server ​replacement, installation of routers and switches, and ​configuring registers.

⎼ Provided real-time support for all consultants.

⎼ Conducted huddles regarding product updates.

⎼ Created analyses and handled ad-hoc tasks as needed.

IT Helpdesk

⎼ SUTHERLAND, JULY 2009 - DECEMBER 2010

⎼ Provided technical support to store equipment such as ​handheld devices, servers, registers, telephones, routers, ​and switches.

⎼ Assisted with login information resets.

⎼ Helped associates resolve issues with laptops, ​workstations, Blackberries, and network printers.

⎼ Managed Active Directory, including setting up new ​users' accounts and profiles and handling password issues.

Administrative Support

⎼ Manage emails, calendars, and appointments: Organize and prioritize incoming emails, schedule ​appointments, and maintain up-to-date calendars to ensure efficient time management and coordination.

⎼ Coordinate administrative tasks efficiently: Streamline administrative processes, such as filing, data entry, ​and document organization, to optimize workflow and productivity.

⎼ Document Management: Organize and maintain electronic and physical files, ensuring easy access and ​proper version control.

⎼ Data Entry and Analysis: Accurately input and analyze data using spreadsheets or database software, ​generating reports and insights to support decision-making processes.

⎼ Meeting Coordination: Schedule meetings, reserve conference rooms, and distribute agendas and ​meeting materials, ensuring all participants are well-prepared and informed.

⎼ Vendor Management: Liaise with external vendors and suppliers to procure goods and services, negotiate ​contracts and pricing, and resolve any issues or disputes that may arise.

Project Management

⎼ Task coordination: Assigning tasks, setting deadlines, and tracking progress using project ​management tools.

⎼ Risk Management: Identify and manage potential project risks to prevent problems and ​ensure smooth progress.

⎼ Resource Allocation: Efficiently assign and manage project resources to meet goals ​within budget and schedule.

⎼ Quality Assurance: Maintain high standards for project deliverables by monitoring quality ​and making improvements as needed.

Client Communication

⎼ Initial Contact and Inquiry Handling: Effectively respond to initial client inquiries via email, ​phone, or in-person meetings. Provide accurate information about products or services, ​address any questions or concerns, and guide potential clients through the initial stages of ​engagement.

⎼ Progress Updates and Check-ins: Keep clients informed about project progress, milestones, ​and any relevant updates. Schedule regular check-in meetings or calls to review project ​status, address concerns, and ensure alignment with client expectations

⎼ Issue Resolution and Conflict Management: Handle client complaints, concerns, or issues in ​a timely and professional manner. Listen empathetically, acknowledge the client's ​perspective, and work collaboratively to find satisfactory resolutions while maintaining ​positive relationships.

Product Research

⎼ Amazon Product Research:

• Identifying Trends: Identify trending products on Amazon UK.
• Sales Estimates: Analyze sales estimates using Jungle Scout's estimator tool.
  
• Product Demand: Evaluate product demand with FBAtoolkit's sales data (Last Day Count * 30).
  

⎼ Trademark Searches:

• Conduct Searches: Conduct trademark searches using the UK Intellectual Property Office tool ​(trademarks.ipo.gov.uk).
  
• Ensure Uniqueness: Ensure your product ideas are unique and free from trademark conflicts.
  

⎼ Consumer Insights:

• Gather Insights: Use LinkedIn and Sales Navigator to gather consumer and market insights.
  
• Identify Demographics: Identify potential target demographics and customer needs.
  

Email Marketing Campaign

• Design email templates - (Mailchimp, Sendinblue)
  
• Create engaging content - (Canva, chatgpt, Grammarly)
• Schedule, Segment email lists and send emails - (Klaviyo, Mailchimp)
  

Sample Contents i’ve created.

Actual Mailbox of my Client - cleaned and updated more than 4 thousand ​unread emails, thousands of draft and hundreds of spam emails.

Simple Product Design

• Utilizing Canva
  
• Iterate on designs based on feedback
  

Report Creation

• Gather necessary data and information - (Google ​Analytics, Excel)
• Analyze and interpret the data - (Excel)
• Create charts and graphs to illustrate findings - (Excel, ​Google Sheets)
• Write the introduction and summary sections - ​(Microsoft Word, Google Docs)
• Proofread and edit for clarity and accuracy - (Grammarly, ​CHATGPT)
• Compile the report in a chosen format (PDF, Word, etc.) - ​(Microsoft Word, Adobe Acrobat)
  

Recruitment

• Identify hiring needs and create job ​descriptions - (LinkedIn, Upwork)
• Post job openings on various platforms - ​(Facebook groups, Glassdoor, linkedin, upwork)
• Screen resumes and applications - (LinkedIn ​Recruiter, upwork)
• Conduct initial interviews - (Zoom, Google ​Meet)
• Coordinate with CEO/hiring managers for ​further interviews - (Calendly, Outlook, google ​meet)
  

Data Entry

Lead Generation

• Receive and organize source data - (Google ​Drive, Dropbox)
  
• Input data into appropriate systems - (Excel, ​Google Sheets)
• Create backups of data - (Cloud storage)
  

• Research potential leads - (LinkedIn Sales ​Navigator)
  
• Create and maintain a leads database - (CRM ​systems like Salesforce, HubSpot)
• Follow up with leads regularly - (Outlook, ​Gmail)
  

Social Media Management

• Schedule posts and content - (META - ​Facebook/instagram)
  
• Create a social media content (facebook, ​instagram, linkedin)

A sample of posters and ​invitation conceptualized, ​designed, and created by me

Jo Senobio